Returns & Exchanges

At Memo Paris, we want you to be fully satisfied with your olfactory journey. If you are not completely happy with your purchase, we accept returns of unopened and unused products in their original packaging within 14 days of delivery.

1

Initiate Your Request

Contact our customer service team via our online portal with your order number and the reason for your return to receive a Return Authorization.

2

Prepare Your Package

Carefully place the unopened fragrance or beauty product in its original box, ensuring it is securely padded to prevent damage during transit.

3

Ship to Memo Paris

Affix the provided prepaid shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking number.

4

Quality Inspection & Refund

Once our atelier receives and inspects the returned item, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing